Privacy Policy

PENCILIN values your privacy and processes personal data in accordance with applicable privacy laws including the Personal Information Protection Act and GDPR.

1. Information Collected

• Name, email, phone number, shipping address, payment info (IP, card details), and access logs
• Collected via registration, ordering, customer support, or promotions

2. Purpose of Use

• Processing orders and delivery
• Responding to customer inquiries
• Providing marketing updates (with consent)
• Statistical analysis and service improvement

3. Retention Period

• Until membership cancellation or fulfillment of purpose
• Legal exceptions:
  • Orders and transactions: 5 years
  • Complaints or disputes: 3 years

4. Third-party Disclosure
   Data may be shared with:

• Delivery providers (e.g., name, address, phone)
• Payment gateways (e.g., Stripe, PayPal)
• Government authorities upon legal request

5. Outsourced Processing

• Payment: KG Inicis, PayPal, Stripe
• Shipping: CJ Korea Express, Korea Post, etc.

6. User Rights
   Users can request access, correction, or deletion of their personal data by contacting customer support.
7. Data Destruction
   Data is permanently destroyed after the purpose is met using secure deletion or physical destruction.
8. Cookies
   Cookies are used to improve the website experience. You may disable them via your browser settings.
9. Privacy Officer

• Name: Soyoung Park
• Email: psy@pencilin.me
• Phone: +82 10-9232-7460